Effective Date: July 18, 2026

Thank you for shopping with My Pawply, a brand operated by Vibewave LLC. We are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times are as follows:

Destination	Estimated Delivery Time
United States	5–12 Business Days
Canada	7–15 Business Days
United Kingdom	7–15 Business Days
Australia	7–18 Business Days
Europe	7–18 Business Days
Other Countries	10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.

You can also track your order using the Track Your Order page on our website.

5. Delays

While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather

• Carrier delays

• High shipping volumes

• Public holidays

• Incorrect or incomplete shipping information

We appreciate your patience if such delays occur.

6. Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

My Pawply is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and help find an appropriate resolution.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. In such cases, you may receive multiple tracking numbers.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: Vibewave LLC
Brand: My Pawply

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@mypawply.com

We appreciate your trust in My Pawply and thank you for shopping with us.